Studio Lesson Policy

Booking & Scheduling

Lessons are booked in advance for a recurring weekly time slot, held for you as long as you're an active student in good standing. After you book online, Vicki contacts you to confirm your lesson day and time.

Both in-studio lessons at Studio 105 Recording and online lessons via video call follow the same scheduling and policy terms below.

Payment

All lessons are paid for up front when you book through the online booking form, and gift certificates are paid for when you order through the gift certificate form, unless other arrangements are made with Vicki. Online payments are processed securely by card through Stripe for Studio 105 Recording, home of Vicki Lee Vocal Studio.

Returned or failed payments may result in a hold on future scheduling until the balance is resolved.

Prepaid Lessons & Refunds

When you book, Vicki reserves her time and schedule for you, so all lesson purchases are final.

• Non-refundable: single lessons and lesson bundles are non-refundable, and unused lessons are not refunded or converted to credit.
• Transferable: unused lessons may be transferred to another student, such as a family member or friend, by letting Vicki know in advance.
• Scheduling: prepaid lessons are scheduled with Vicki based on available times, and the cancellation and make-up rules below apply to each lesson.
• If Vicki can’t teach: if Vicki is ever unable to provide lessons you have paid for, she will reschedule them, or refund any lessons that cannot be provided.

Cancellations

Life happens — but your slot is reserved specifically for you, so advance notice keeps things fair for everyone on the schedule.

• 24+ hours notice: cancel or reschedule at no charge.
• Under 24 hours notice: the lesson counts as used (or is charged in full if it was not prepaid), since the slot can't be filled on short notice.
• No-shows: the lesson counts as used (or is charged at the full lesson rate if it was not prepaid), no exceptions.

Late Arrivals

If you're running behind, a heads-up text is appreciated but the lesson will still end at its scheduled time so the next student isn't affected. Lessons are not extended to cover lost time from a late arrival, and arrivals more than 15 minutes late will be treated as a no-show under the cancellation policy above.

Make-Up Lessons

One make-up lesson per month is available for cancellations made with proper notice, scheduled based on open slots in Vicki's calendar within the following two weeks. Make-up lessons do not carry over month to month and are not offered for late cancellations or no-shows.

Group Lessons

Group lessons are one full hour shared by 2 to 4 singers, and the price covers the whole group for the number of singers booked.

• Missing members: if one or more members of the group can’t attend, the lesson still goes ahead with whoever is there and counts as a full lesson for the group.
• Cancellations: the cancellation and late arrival rules above apply to the group as a whole. Only a cancellation of the entire lesson with 24+ hours notice reschedules it.
• Group size: adding singers beyond the number booked is charged at the rate for the larger group.

Illness & Emergencies

If you're feeling unwell — especially with anything affecting your voice, throat, or breathing — please cancel rather than attend. Illness cancellations made before the lesson start time are not charged, even inside the usual 24-hour window, and a make-up slot will be offered when possible.

Genuine emergencies are handled on a case-by-case basis — just reach out as soon as you're able.

Studio Holidays

The studio observes major U.S. holidays and occasional closures for travel or performances, announced in advance by text or email to active students. No lessons are billed for studio-initiated closures, and affected lessons are rescheduled rather than skipped.

Studio Etiquette

• Arrive with water, a notebook, and any assigned practice material ready to go.
• For online lessons, test your camera, mic, and internet connection a few minutes early.
• Phones on silent during lessons, please — full focus makes for faster progress.
• Parents and guardians of minor students are welcome to sit in on request.

Gift Certificates

Gift certificates make a wonderful gift, and these terms keep them simple for both the giver and the singer.

• No expiration: gift certificates never expire, and there are no fees of any kind after purchase.
• Price locked in: each certificate is good for the lessons and any add-ons shown on it, even if lesson prices change later. Nothing more is owed when it is redeemed.
• Group certificates: a group certificate covers the group size and number of lessons shown on it.
• Non-refundable: gift certificates are non-refundable and cannot be exchanged for cash, but they are fully transferable to another student if plans change.
• Redeeming: to schedule, call or text (904) 438-4105 or email vicki@jacksonvillevocallessons.com with the certificate number. Lessons booked with a certificate follow the rest of this policy.